Delivery & Return Policy

Delivery

All orders will be dispatched in next business day from Sydney distribution.

Please allow

 - Metro delivery : With in 4 Business days.

 - Regional delivery : 5~7 Business days.

and check your address has been entered correctly as we're not able to change the shipping address once your parcel is already in transit.

 

Tracking

Once your order is dispatched, we will email you the tracking information on your order.

You can track your parcel here: order tracking

If you have difficulties locating your tracking info or order number, Please feel free to email info@luzenandco.com. We are happy to help!

 

Return Policy

If you have changed mind or are not satisfied with our products, we can get you fully refund with following condition.

  - Item must be returned within 30days of Purchase date with proof of purchase.

  - Our products are very precious, so we will inspect all upon receipt, Items that are not in their original condition, will be returned back to you.

  - Address of our warehouse : units 67 / 14 Loyalty road, North rocks, NSW, 2151