Luzen&Co Delivery & Return Policy


All orders will be dispatched in next business day from Sydney distribution.

Please allow

 - Metro delivery : With in 4 Business days.

 - Regional delivery : 5~9 Business days.(It may take longer depending on regional or delivery delays)

and check your address has been entered correctly as we're not able to change the shipping address once your parcel is already in transit.

 - Additional freight fee will be applied in some postcode area



Once your order is dispatched, we will email you the tracking information on your order.

You can track your parcel here: order tracking

If you have difficulties locating your tracking info or order number, Please feel free to email We are happy to help!


Return Policy

If you have changed mind or are not satisfied with our products, we can get you fully refund with following condition.

  - Self adhesive wallpapers, Window films and Self adhesive flooring sheets are excepted as they are cut to size upon order quantity. So please choose carefully.

  - Item must be returned within 30days of Purchase date with proof of purchase.

  - Our products are very precious, so we will inspect all upon receipt, Items that are not in their original condition, will be returned back to you.

  - Address of our warehouse : units 67 / 14 Loyalty road, North rocks, NSW, 2151


Minimum order(Custom Mural wallpaper only)

 - Minimum order : 3 sqm per roll

 - If you still want to order a roll less than 3sqm, we need to charge $40 for producing wallpaper.